In this guide I will show you how to resolve the keyboard “not connected” issue in Logitech’s G HUB software. You can see below an example of the issue. My keyboard is plugged in but the program does not recognize it. This root of this issue stems from security features in some of the newest Mac OS software. So in order to resolve it we will need to change some permissions.
Quiting G HUB
Launch the Logitech Unifying software. Windows: Start Programs Logitech Unifying Logitech Unifying Software; Macintosh: Application / Utilities / Logitech Unifying Software; At the bottom of the Welcome screen, click Next. NOTE: These instructions use Windows screenshots for a keyboard. Macintosh will look slightly different, but the instructions are the same for keyboard or mouse.
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- The keyboard communicates with the hub, and the hub sends information to the dongles or to Bluetooth devices. This is NOT like a normal desktop keyboard. It's not meant to establish a direct connection to a PC, game console, or set-top box.
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The first thing we need to do is make sure the G HUB application is not running. Now you don’t have to do this first, but once we change the security settings we will have to restart the program. Might as well get it out of the way now.
To quit the program go to the top right menu on mac and click the G icon, then Quit.
Security Settings
Next we need to edit the security settings. To start go to the Apple icon on the top left then click on System Preferences.
Once the pane opens we need to click on the Security & Privacy option.
On the left hand menu scroll to the Accessibility option and click on it.
At this point we should be able to see that the Logitech G HUB app is not selected to have control of the computer. It is important to make sure you trust a program before giving it control of your computer. In this case, I feel it is appropriate, this software is allowing us to customize our keyboard. It also includes writing macros that that the software can execute when using the keyboard and software combination. Because of this observation it makes sense to me why they need this permission.
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Now we can select Logitech G HUB so that is has permission. If your settings are not unlocked (the app names are grayed out) you will need to hit the lock icon on the bottom left. Then supply your username and password for your computer to unlock. Always makes sure to re-lock this once you are done making changes. You can lock the settings again by simply clicking on the lock again.
Select the Logitech G HUB app and make sure it has a check mark by it. This gives the app permission to control the computer.
Results in G HUB
G Hub Keyboards
Now that we have changed the security settings, all we need to do is open up the Logitech G HUB software again. If you can’t find it in your applications folder, just use cmd + spacebar then search for it by Logitech G HUB.
Once the program opens up, you should see that the Not Connected message no longer displays underneath your keyboard.
Further, you can now click into the keyboard and adjust your settings! As you can see it was easy to solve the G HUB keyboard not connected issue. Leave a comment below if this worked for you, or any modified instructions to help others visiting this page!
Logitech G Hub Keyboard Not Connected
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